Refund policy

Returns & Exchange Policy – Gulnaar

1. Check your parcel: Please check your parcel when it arrives. If the item is damaged, wrong or missing, contact us on WhatsApp 0312-5472759 within 3 days of delivery with photos or an unboxing video.

2. Replacement or refund: For damaged, wrong or defective items we will send a free replacement, or refund your money to your Easypaisa, JazzCash or bank account within 7 working days after we receive the item back.

3. Change of mind: Items that are unused, unopened and in original packaging can be returned within 3 days. The customer pays the return delivery charges.

4. Non-returnable items: For hygiene reasons, opened or used beauty and skincare products, lipsticks and earrings cannot be returned unless they arrived damaged or wrong.

5. Refusing COD parcels: Please only place an order if you are sure. Refusing a COD parcel at delivery costs us double delivery charges.

Questions? WhatsApp us at 0312-5472759.